http://esaleaks.org/2012/05/leadership-survey-results/ The voice of the Esalen community and ancestors Fri, 08 Feb 2013 01:04:31 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://esaleaks.org/2012/05/leadership-survey-results/#comment-777 Anonymous Sat, 28 Jul 2012 00:23:32 +0000 http://esaleaks.org/?p=1078#comment-777 dear Essaleaks, As the person who conducted this survey, I need to correct your assertion that it shows a 'near perfect score' on customer focus. This is an incorrect reading of the data. What it shows is that the Culture (you) assess your current focus at a level of 52%, while your desired focus is 60%, so yes, you are almost delivering the level of customer service that you would like. However, the bigger picture is that this data is conveyed as a percentile, based on all the other organistaions (for profit, and non-profit, educational institutions etc)And by scoring only 60% as an Ideal Customer Focus, rather than 100% you are clearly signalling that you are not as interested in customers as most other organisations are. I'm sorry that you didn't get access to the data in a timely manner. This was not anyone's intention when I was working with the team there. Best of luck Vanda dear Essaleaks,
As the person who conducted this survey, I need to correct your assertion that it shows a ‘near perfect score’ on customer focus. This is an incorrect reading of the data. What it shows is that the Culture (you) assess your current focus at a level of 52%, while your desired focus is 60%, so yes, you are almost delivering the level of customer service that you would like. However, the bigger picture is that this data is conveyed as a percentile, based on all the other organistaions (for profit, and non-profit, educational institutions etc)And by scoring only 60% as an Ideal Customer Focus, rather than 100% you are clearly signalling that you are not as interested in customers as most other organisations are.
I’m sorry that you didn’t get access to the data in a timely manner. This was not anyone’s intention when I was working with the team there.
Best of luck
Vanda

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